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    RETURNS

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    Our policy lasts 14 days. If 14 days have gone by since the item arrived, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, the security tag has to be attached, the item must be unused, in the same condition as you received it and also be in the original packaging. 

    Additional non-returnable items:
    * Gift cards
    *all items marked with (*)
    * Some health and personal care items

    To complete your return, we require a receipt or proof of your purchase.

    Please do not send your purchase back to the manufacturer.

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
    If you chose the payment methode cash on delivery (COD), please send us your bank details so we can transfer the money back to you.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at support@benesch.co

    Sale items (if applicable)

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email support@benesch.co and send your item to: Benesch, Ludwigstraße.1, 86150 Augsburg, Germany.

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping
    To return your product, please click here, you should mail your product to: Benesch, Ludwigstraße.1, 86150 Augsburg, Germany.


    If your return is a result of an www.benesch.co error or defective product, we will refund the full cost of the merchandise and original and return shipping charges.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over 75,00€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.